Alicia Keys' Abu Dhabi performance presented a classic single-evening challenge: a big volume of arrivals, short intervals in the performance, and matching audience expectations with premium experience standards.
Vibes assembled 150 team members across the operational landscape: entry points, movement within the venue, and handled all bars with our well-trained staff. Staff were positioned at gates based on anticipated crowd surges, and key routes were supported by dedicated teams. Bartenders and managers handled high volume service keeping guests satisfied and queues moving even during busy periods in the event.
Box office teams handled on site sales and collections, verified tickets and credentials, and resolved payment or access issues without slowing the main queue. They managed exceptions as they came up, directing guests to the right entry points, and coordinated with security and accreditation when needed.
